CUSTOMER SURVEY - JUNE 2011

We would like to extend our appreciation to our clients that completed our June 2011 customer feedback survey (full survey results summary below).

We really value your feedback as it enables us to continually improve our business and the services that we offer.

As a direct result your collective feedback and to help us build on our partnerships we have committed to introducing the following:

  • Regular client review meetings to ensure you are kept up to date with the latest industry developments and services that could benefit the changing needs of your business.
  • Publish a quarterly newsletter containing case studies and industry developments
  • Ensure clients fully understand the services included in their contracts and SLA's

Since becoming a client of LP Networks how have we lived up to your expectations?
Far exceeded 20%
Exceeded 67%
Met 13%
Disappointed 0%
Really disappointed 0%
   
How likely are you to refer LP Networks?
Very Likely 90%
Likely 10%
Possibly 0%
Not likely 0%
Highly unlikely 0%
   
   
How satisfied are you with the following:
Customer service
Very Satisfied 70%
Satisfied 30%
Neutral 0%
Dissatisfied 0%
Very Dissatisfied 0%
   
Professionalism
Very Satisfied 57%
Satisfied 43%
Neutral 0%
Dissatisfied 0%
Very Dissatisfied 0%
   
Responsiveness
Very Satisfied 60%
Satisfied 40%
Neutral 0%
Dissatisfied 0%
Very Dissatisfied 0%
   
Reliability
Very Satisfied 57%
Satisfied 43%
Neutral 0%
Dissatisfied 0%
Very Dissatisfied 0%
   
Staff knowledge/expertise
Very Satisfied 47%
Satisfied 53%
Neutral 0%
Dissatisfied 0%
Very Dissatisfied 0%
   
Flexibility
Very Satisfied 63%
Satisfied 37%
Neutral 0%
Dissatisfied 0%
Very Dissatisfied 0%
   
Information on industry developments
Very Satisfied 17%
Satisfied 49%
Neutral 31%
Dissatisfied 3%
Very Dissatisfied 0%
   
Our Website
Very Satisfied 17%
Satisfied 52%
Neutral 31%
Dissatisfied 0%
Very Dissatisfied 0%
   
Value for money
Very Satisfied 33%
Satisfied 50%
Neutral 14%
Dissatisfied 0%
Very Dissatisfied 3%
   
Overall
Very Satisfied 57%
Satisfied 43%
Neutral 0%
Dissatisfied 0%
Very Dissatisfied 0%